Treatment agreement

A psychologist is obliged to inform the client about what he thinks is going on with the client. He must consult with the client about the purpose of the treatment and the way in which that goal can be achieved and makes an estimate of how long the treatment will last. Based on this information, the client gives permission for the treatment. The therapist will also continue to discuss the further course of treatment. You will receive the treatment agreement at the start of the treatment. Psychology Practice Amsterdam Center complies with the WGBO Act.

Professional code

Psychologists and psychotherapists must adhere to the professional code. The professional code describes the rules for the execution of his profession. The psychologists of Psychology Practice Amsterdam Center work on the basis of the professional code of the Dutch Association for Psychotherapy.

Crisis policy and accessibility in emergencies

When you are in treatment with our practice, you have our mobile number. If there is a crisis you can contact us (message or call) and we will search for the best solution together. If you can not reach us, please contact your doctor. Psychology Practice Amsterdam Center does not have 24 hours of access, but during the day and in the evening (between 8 am and 8 pm) we try to respond as quickly as possible.

Outside office hours you can contact the GP post (088 003 06 00) or the urgent emergency service psychiatry Amsterdam:

If you are not in treatment with us, please contact your doctor or the GP on duty. If necessary, he/she can call on the crisis service in your area. Do you suffer from thoughts of suicide, you can also call online suicide prevention 0900-0113. Or visite their website:

File management

Psychology Practice Amsterdam Center uses an EPD (electronic patient file). In this file all information relevant to the treatment can be found. This file is not accessible to anyone, except for you and your therapist. You have the right to inspect your entire file. The provider of the EPD has taken very strict security measures to guarantee the privacy of customer data at all times.

Evaluation during treatment

Agreements that are made during the treatment are generally discussed during each session. The therapy goals are evaluated every two months.

Confidentiality and professional secrecy

A psychologist has a confidentiality obligation towards third parties; this is called professional secrecy. The client must give permission to provide information to third parties. A psychologist may only break his confidentiality obligation in emergency situations, for example if people are in danger. A psychologist does not need permission if he/she wants to consult anonymously about the treatment with colleagues in an intervision. These colleagues also have a duty of confidentiality. Psychology Practice Amsterdam Center applies the current guidelines of the professional group.

Information transfer

If information is to be provided to third parties during the treatment, this will only be done with your permission. If a treatment lasts longer than 12 weeks, Psychology Practice Amsterdam Center will send a letter with information about the treatment agreement to the referrer (again only with your permission).


If you are not satisfied with the treatment, we would like to hear from you. We will take your complaint seriously and together look for a good solution. If you are unable to discuss this with your therapist, it is possible to file a complaint. Tim Wind en Janneke Ferwerda are both members of the NVGzP complaints procedure. For more information see:

Quality status

Every GGZ institution and independent GGZ practice is obliged to have a quality statute as of 1 January 2017. The work processes of the institution or practice are described in the statute.

Quality status Janneke Ferwerda
Quality status Tim Wind
Quality status Suzan Ben Chamach

Long-term absence and replacement

Psychology Practice Amsterdam Center has made agreements with colleagues for replacement during long-term absence (illness, etc.) and/or if the practice suddenly closes as a result of calamities or death.

‘No show’

Psychology Practice Amsterdam Center applies a policy for non-fulfilled appointments, or no show. Cancellation is possible up to 24 hours in advance, after which you pay 45 euros.


On 25 May 2018 the General Data Processing Regulation (AVG) came into effect. The purpose of the regulation is in particular to ensure an even better protection of personal data and to guarantee the free movement of personal data within the European Union. On 29-04-18 Psychology Practice Amsterdam Center received the AVG statement. Psychology Practice Amsterdam Center applies a privacy policy.


ROM stands for Routine Outcome Measurement. Questionnaires will be taken at the beginning, during and at the end of the treatment. The purpose of this is to measure the change of the complaints objectively and on this basis to continue the treatment according to plan or to adjust it. From 1 January 2017 this is an obligation for all practices and mental healthcare institutions in the Netherlands. For this reason, we provide your information anonymously to the national database that has been established for this purpose.


When you come to us for treatment you need a referral letter from your general practitioner, company doctor or medical specialist. This letter must meet a number of conditions:

  • Date reference (this may be a maximum of six months before the first treatment date) and must be before the start of the first contact
  • Name and function of the referrer
  • AGB code of the referrer
  • Stamp of the practice and / or signature of the referrer
  • Patient data (name and address details and date of birth)
  • Indicate that there is a mental disorder or a suspicion of it, possibly with appointment of the disorder (DSM 5 code or otherwise)
  • Indicate that reference is made to generalist basic mental health care or specialist mental health care.
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